RETURNS & EXCHANGES

UPDATED January 2021

RETURN POLICY NOTICE DUE TO COVID-19
Due to the pandemic, we are temporarily suspending our return policy. All orders placed on Shop BBJ (www.shopbbj.com) are not eligible for returns until further notice. This is for the safety of both our customers and employees. Our Return Policy will be updated as we continue to monitor the COVID-19 situation. 

 

What is your return  / exchange policy? 

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange so long as it remains unworn, unwashed, undamaged, unused, and with all original tags attached. Merchandise that meet these conditions may be returned within 30 days of purchase for an exchange or refund minus shipping. Merchandise returned after 30 days will not be accepted. To begin an exchange or return, please send an email to customerservice@blueplt.com with your contact information, order number, order total, and the item(s) you would like to return / exchange along with what the issue is. You will be issued a return label along with additional instructions. Shipping charges are never, for any reason refunded once an item has been shipped from our facilities.

ITEMS MARKED 40% OFF OR MORE DURING A SALE ARE CONSIDERED FINAL AND ARE UNABLE TO BE RETURNED. THEY MAY ONLY BE EXCHANGED FOR A DIFFERENT SIZE IF ANOTHER SIZE IS AVAILABLE. IF ANOTHER SIZE IS NOT AVAILABLE, ALL SALES WILL BE CONSIDERED FINAL.

DUE TO SAFETY REASONS, FACE MASKS CANNOT BE RETURNED. ALL SALES ARE FINAL. 

Please note: We will only return or exchange items bought at www.shopbbj.com. Merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

We will reship for free if the wrong item was sent, or if the item sent was defective.

We reserve the final approval on all returns and exchanges.

 

Where do I ship my return or exchange?

Returns will only be accepted with a valid RMA number. All returns & exchanges sent in without a proper RMA can take an additional 3-4 business days processing time and may incur additional costs. To receive an RMA, please email customerservice@blueplt.com with your contact information, order number, order total, and the item(s) you would like to return / exchange along with what the issue is.

Steps To Return / Exchange

  1. Email customerservice@blueplt.com with your contact information, order number, order total, and the item(s) you would like to return / exchange along with what the issue is. Pack and seal your box securely, in the original package if possible.
  2. Mail the items back to the address declared by the customer service associate at customerservice@blueplt.com with the appropriate invoice included and the item to be exchanged circled with the RMA # written next to it.
  3. Your refund / credit will be processed within 2-3 business days of receiving the returned merchandise, but can take 7-14 business days after receipt to appear back on your statement. If there is a refund due, a credit will be issued in the original form of payment. You will receive an email to the email address associated with the order once a refund is issued. Online store credits will be issued via email.

 

When will my credit card be refunded?

Once your package has been received, your refund / credit will be processed within 2-3 business days but can take 7-14 business days to appear back on your statement. If there is a refund due, a credit will be issued in the original form of payment. Please keep in mind shipping charges are never part of the refund, and all shipping charges are final once a package has left our facility. You will receive an email to the email address associated with the order once a refund is issued. Online store credits will be issued via email.